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Apple iOS Mobile Phone Setup Guide Child Safe VPN Service

We would recommend updating your Apple iPhone to the most recent release of the iOS (13.1.3 for an iPhone 6 & later editions as of the time of writing this guide), and updating all the installed apps to the latest versions. We would also recommend you have an up-to-date Anti-Virus/Anti-Malware app installed.

Setting up your Apple iPhone (all generations) to use the Child Safe VPN Service is fairly straight forward. You may be prompted for your AppleID and Password from the App Store during this process.

Just follow these steps in order to setup your Apple iOS iPhone with the Child Safe VPN service - please have your ChildSafeVPNID and Password handy too:

Download from the Apple Store

  1. Wake your iPhone up by pressing the "home" button

    Apple iPhone iOS Setup Guide

  2. Press the "home" button again to show the logon screen

    Apple iPhone iOS Setup Guide

  3. Enter your pass code (or thumbprint etc) to gain access to your iPhone

    Apple iPhone iOS Setup Guide

  4. Open the Apple App Store by tapping on the App Store icon

    Apple iPhone iOS Setup Guide

  5. Tap on the search magnifying glass icon

    Apple iPhone iOS Setup Guide

  6. Tap in the search box at the top of the screen

    Apple iPhone iOS Setup Guide

  7. Type "openvpn" in the search box, followed by the "enter" key

    Apple iPhone iOS Setup Guide

  8. Tap the "GET" button next to the OpenVPN Connect App (you may get prompted here for your AppleID and Password to confirm you can install the App, depends on your AppleID settings with Apple)

    Apple iPhone iOS Setup Guide

  9. Once installed, press the cancel button and/or the home button to switch to the home screen

    Apple iPhone iOS Setup Guide

  10. OPTIONAL - Find which home screen has the OpenVPN icon, press and hold the icon and select "Re-arrange Apps" and drag the icon to the primary home screen for ease of access (you may wish to move it again afterwards to obscure its location inside another folder)

    Apple iPhone iOS Setup Guide

  11. Open the Apple Safari browser and enter the following web link - childsafevpn.com/configdownload followed by the "enter" key

    Apple iPhone iOS Setup Guide

  12. Select the "Download" button next to the UK Configuration File (should you require other countries configuration files when they are launched you can repeat this entire process for each country file you wish to install - your UserID and Password will work on all Child Safe VPN service systems)

    Apple iPhone iOS Setup Guide

  13. Tap on the "Download" confirmation screen to allow the file to be downloaded to your iPhone

    Apple iPhone iOS Setup Guide

  14. Tap on the blue "downloads" button on the safari browser bar

    Apple iPhone iOS Setup Guide

  15. Tap on the ChildSafeVPNUK 2KB file, and then click on the "Open" file icon

    Apple iPhone iOS Setup Guide

  16. Tap on the "Download" or "Open" button

    Apple iPhone iOS Setup Guide

  17. Slide the icon options to the left until the OpenVPN icon is displayed

    Apple iPhone iOS Setup Guide

  18. Tap on the "Copy to OpenVPN" App icon

    Apple iPhone iOS Setup Guide

  19. The licence screen tap "Agree"

    Apple iPhone iOS Setup Guide

  20. Tap on the "ADD" button to import the file into OpenVPN

    Apple iPhone iOS Setup Guide

  21. Tap in the Username box and enter the ChildSafeVPNID you were sent via email eg XX000000 (NOTE: this is not the email address you signed up to the service with)

    Apple iPhone iOS Setup Guide

  22. Select the "Save Password" tick-box to enable saving your password & click the "ADD" button to save your changes

    Apple iPhone iOS Setup Guide

  23. Type in the password for your ChildSafeVPNID sent to you via WhatsApp

    Apple iPhone iOS Setup Guide

  24. Tap the "ADD" at the top (changes are saved automatically)

    Apple iPhone iOS Setup Guide

  25. Tap on the "Allow" option to enable the iPhone to accept an OpenVPN Connection

    Apple iPhone iOS Setup Guide

  26. Type in your logon PIN code to confirm access to the system settings and save the changes

    Apple iPhone iOS Setup Guide

  27. Tap on the "Menu" icon

    Apple iPhone iOS Setup Guide

  28. Tap on the "Settings" option

    Apple iPhone iOS Setup Guide

  29. We need to make some changes here

    Apple iPhone iOS Setup Guide

  30. Make sure the "Reconnect On Wakeup" and "Seamless Tunnel" options are selected

    Apple iPhone iOS Setup Guide

  31. Scroll down and change the "Connection Timeout" set to "Continuous Retry"

    Apple iPhone iOS Setup Guide

  32. Clear the "DNS Fallback" option

    Apple iPhone iOS Setup Guide

  33. "Connect Via" should be set to ANY NETWORK, and "Layer 2 Reachability" should be checked too - then select the top left arrow and exit (which saves the changes)

    Apple iPhone iOS Setup Guide

  34. Tap on the Grey button to enable the Child Safe VPN Connection and then "Yes" to enable the connection

    Apple iPhone iOS Setup Guide

  35. It should then go green and be connected (see VPN next to the WiFi status on the top row)

    Apple iPhone iOS Setup Guide